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Have you ever thought about enjoying a great meal at a restaurant and then getting reimbursed for providing constructive comments? Well, that’s the function of a secret shopper. Without letting the staff know, mystery shoppers visit a restaurant, observe some specific pre-defined criteria, and then go online to answer questions relating to their visit.

We at Sweet Peppers Deli use secret shoppers to tell us how we’re doing. It’s not just about the food – we want to know what our customers think about our facilities, about our service, about how our staff interacts with them, as well as whether the food was appealing and properly prepared.

Our secret shopping partner is A Closer Look. ACL specializes in the hospitality industry and recruits shoppers from all over the country to perform restaurant and hotel shops in all 50 states and 13 provinces and territories of Canada. The ACL website has a lot of descriptive information about their company, what they require of their shoppers, and how they do things. There you’ll find an FAQ page as well as a link to start the application process.

If you’re interested in becoming a secret shopper, please click here to find out more. ACL requires that all of its shoppers be at least 21 years of age, have a valid email address, and that they take a pre-application test to determine if they have the right stuff to be a secret shopper. The test consists of questions relating to shopper requirements as well as general math, logic, spelling, and grammar. Additionally, when the applicant passes the test, a brief narrative (3 – 4 paragraphs) describing a recent dining experience is required.

If you pass the pre-application test, please be sure to put Sweet Peppers Deli in the “referred by” blank on the application.

Thank you for your time and we hope you’ll consider becoming a secret shopper. We appreciate your feedback and thank you for making our restaurants the best they can be!

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